✦ Getting It To You ✦
Shipping & Delivery
Every order is packed with care and sent on its way across Bali and Lombok — straight to your door.
Delivery Coverage
Bali & Lombok
All areas
Delivery Time
1–3 Business Days
Depending on courier & area
Order Tracking
Via Your Account
Live in your account
Where We Deliver
We currently ship to all areas across Bali and Lombok.
Bali
Areas Covered
Canggu, Seminyak, Kuta, Denpasar, Ubud, Uluwatu, Sanur, Nusa Dua, Jimbaran, Kerobokan, Legian, Lovina, Amed, Kintamani, and all surrounding areas.
Lombok
Areas Covered
Mataram, Senggigi, Gili Islands (Trawangan, Air, Meno), Kuta Lombok, Praya, and all surrounding areas.
Outside Bali & Lombok? We're working on expanding. Follow us on Instagram for updates.
How We Ship
Choose the delivery option that works best for you at checkout.
Regular Courier
Delivered within 1–3 business days via trusted Biteship partner couriers — JNE, SiCepat, J&T, and others. Rates and options shown live at checkout based on your address.
Rates calculated at checkout
Store Pickup
Order online and collect from our Canggu store — completely free. Once your order is marked Ready for Pickup, simply send a Gojek or Grab driver to collect it on your behalf.
Free — no delivery fee
Shipping Rates
Courier rates are calculated live at checkout based on your address and chosen service — no surprises.
Canggu Area
Free Shipping
On orders of Rp 500.000 or more
Rest of Bali & Lombok
Free Shipping
On orders of Rp 1.000.000 or more
For orders below the free shipping threshold, courier options and their rates will be shown at checkout. Choose the one that suits you — fastest, cheapest, or most reliable.
Track Your Order
Stay in the loop from the moment you order to the moment it arrives.
You can view your live order status at any time in your KareLab account.
Pending Payment
Order placed, awaiting payment confirmation
Processing
Payment confirmed — we're packing your order
Ready for Pickup / Shipped
On its way, or ready to collect from our store
Delivered
Your order has arrived
Your KareLab Account
Log in to your account to see all your orders, their current status, courier tracking numbers, and waybill links — all in one place.
Store Pickup
No delivery fee — collect your order from us in Canggu.
Prefer not to wait for a courier? Order online and select Store Pickup at checkout. We'll prepare your order and notify you when it's ready.
When your order status shows Ready for Pickup in your account, simply dispatch a Gojek or Grab driver to our store to collect it — no need to come yourself.
Place your order online and select Store Pickup
We pack and prepare your order
Check your account — status changes to Ready for Pickup
Send a Gojek or Grab driver to collect on your behalf
Our Store
KareLab Bali
✦ We're Here ✦
Questions About Your Delivery?
Our team is available on WhatsApp to help with anything shipping-related.
Chat with Us on WhatsApp